These courses was able to present knowledge that is very useful and informative. I spent my hours efficiently by setting my schedule at my most convenient time. It’s very special for me to work in my comfortable time since these courses would have a big effect on my professional life and skills.
Practicing COVID-19 Preventive Measures in the Workplace
This course tackles preventive measures to perform in the workplace during COVID 19 pandemic. It is necessary to gain knowledge about scientific information of COVID 19, the safety protocols and preventive measures to be able to perform tasks and be safe at the same time. We can’t remove the fact that even if we are facing a virus that we can’t see, we still need to work for our primary needs. That’s why there are workplaces who are allowed to operate but must submit and pass the confirmation to be able to operate legally and not remotely. There are jobs that can be done remotely but there are also not particularly those jobs that require a workforce like cashiers. Working inside the workplace is really tough during this time but since it’s a must because we need to earn money to supply needs, we were given a set of protocols to be followed to avoid the spread of coronavirus. Some of these are to wear a mask, wash your hands, observe physical distance and apply alcohol. Doing these simple precautions can lessen the spread of virus since it does not travel through air. With regards to boosting your immune system, you just need to be physically active, eat right, get enough sleep, practice good hygiene and take vitamins once a day. Because of this you can protect your health from any other viruses, not just coronavirus.
Being enrolled in this course for free is such a big opportunity, however, I can’t get to ask some of my questions towards the topic since it is just recorded. Due to this, I feel it was incomplete even though it was full of information. That’s why, I browse for my questions on the internet. On the other hand, this course contributed a lot of information to my prior knowledge. Whenever I passed the short quizzes provided, I felt fulfilled because I was able to remember and gain those knowledge for 2 hours. I can use this information to share it to anyone who’s been curious about COVID 19 tests, preventive measures, scientific information, and health boosting practices. Because of the certificate provided at the end of course, I can use it for my job applications to be able to convince HR managers that I’m aware with COVID 19 preventive measures in the workplace.
Receiving and Responding To Workplace Communication
In order to be effective at workplace communication, you need to know the key fundamentals and process of communicating. You must identify the communication modes, importance of workplace communication, skills you need to communicate properly, the difference between hearing and listening, active listening strategies, types of speaking and conversations, how to show confidence when speaking, and effective non-verbal communication. These topics are what you need to learn to be able to receive and respond to workplace communication. We all know that in communication, we can’t avoid barriers that interrupt communication. That's why we need to learn how to overcome those barriers to continue the communication. Make sure that when you are speaking, make it clear and loud and be open to clarification once you are done. And when you are listening, make sure to take down notes and clarify the information later on. Also, you need to learn how to comprehend and communicate through nonverbal communication. Always be mindful to comprehend and communicate properly. Whenever you find something confusing, don’t hesitate to ask questions politely. Questioning will increase your critical thinking skills, problem solving skills and curiosity, evaluate understanding, review and summarize topics and encourage employees to seek information on their own.
Being enrolled in this course for free is such a big opportunity, however, I can’t get to ask some of my questions towards the topic since it is just recorded. Due to this, I feel it was incomplete even though it was full of information. That’s why, I browse for my questions on the internet. On the other hand, this course contributed a lot of information to my prior knowledge. Whenever I passed the short quizzes provided, I felt fulfilled because I was able to remember and gain those knowledge for 2 hours. I can use this information to share it to anyone who’s been curious about responding to workplace communication, responding to nonverbal cues, art of questioning, active listening strategy and the difference between hearing and listening. Because of the certificate provided at the end of course, I can use it for my job applications to be able to convince HR managers that I’m skilled enough for the job offer.
Participating in Workplace Communication
Communication is one of the workplace components that build a healthy relationship and prevents chaos within the organization. Communicating with your team members makes the team more efficient and makes the work easier for everyone. If you know how to be responsible, how to adjust, how to discuss communication issues and rift among members, keep a tight agenda, and ask questions from others, the connection will be at ease. With these characteristics, you can be a good example and increase the productivity of the firm. Whenever you are talking with your supervisor, it is important to go straight to the point to respect their time, schedule appointments to adjust on their time, and prepare the agenda During the meeting, provide a visual presentation to demonstrate clearly the problem and have a solution in mind. With this you can save time efficiently and consulting a problem will be easier for you. If you are going to communicate with your suppliers, make sure to specify what you want, respect them and talk as if they are customers, make legal transactions, avoid jargon and communicate with them regularly. If you can communicate with your supplier effectively, it can save you from future problems with regards to the goods and services provided to you. It’s essential to keep in mind that you and your suppliers need each other. When communicating with trade personnel, you must be precise with what you want and ask them how much time is needed to complete their task. In addition, you also need to know the things you need to prepare for them in advance and avoid being demanding and don’t rely too much on work that is not related to their jobs.
When communicating, you need to assure that your voice and posture suits the situation, your appearance suits the occasion, and you have the characteristics of professional attitudes. These things are important when you are attending meetings, expressing likes and dislikes, making and responding to requests, receiving and giving honest feedback and performing work etiquettes.
Being enrolled in this course for free is such a big opportunity, however, I can’t get to ask some of my questions towards the topic since it is just recorded. Due to this, I feel it was incomplete even though it was full of information. That’s why, I browse for my questions on the internet. On the other hand, this course contributed a lot of information to my prior knowledge. Whenever I passed the short quizzes provided, I felt fulfilled because I was able to remember and gain those knowledge for 2 hours. I can use this information to share it to anyone who’s been curious about communicating with team members, supervisors, suppliers, trade personnel, and performing work etiquettes. Because of the certificate provided at the end of course, I can use it for my job applications to be able to convince HR managers that I’m skilled enough for the job offer.
Exercising Sustainable Development in the Workplace
There are 17 sustainable development goals, but in this course, it focuses mainly on the pillars of sustainability which are economic sustainability, environmental sustainability, and social sustainability. In economic sustainability, practices or activities that aim to improve capacity and quality of life through corporate responsibility and accountability and income and job generation. A firm should be profitable in order to be sustainable and provide jobs. While environmental sustainability refers to the capacity of a business to exist within the means of natural resources. To be sustainable, firms should recognize pollutants, renewable resources and non-renewable resources. Firms being aware which type of resources are present in their environment will lead them to be efficient and environmentally sustainable. In social sustainability, good social well-being should be achieved by an organization. Firms should ensure that protection of human rights, promotion of gender equality, preservation of good health, and promotion of good governance is present within their organization. Due to this, firms can persistently achieve social sustainability.
Being enrolled in this course for free is such a big opportunity, however, I can’t get to ask some of my questions towards the topic since it is just recorded. Due to this, I feel it was incomplete even though it was full of information. That’s why, I browse for my questions on the internet. On the other hand, this course contributed a lot of information to my prior knowledge. Whenever I passed the short quizzes provided, I felt fulfilled because I was able to remember and gain those knowledge for 2 hours. I can use this information to share it to anyone who’s been curious about sustainable development goals, social sustainability, economic sustainability, and environmental sustainability. Because of the certificate provided at the end of course,I can use it for my job applications to be able to convince HR managers that I’m skilled enough for the job offer.
Introduction to Front Office Services
The front office is the department tasked in the sale of hotel rooms that uses systematic reservation methods, registration and assigning rooms to customers. Front office department is composed of a front office manager, concierge, uniformed service, bell attendants, door attendants, valet parking attendant, transportation personnel, night auditor, front desk supervisor, telephone operator, and front office cashier. Each position has its own work shift and duties and responsibilities to fulfill to satisfy customer needs and wants. It’s essential to know the different kinds of accommodations, bedding type, room class, star rating, front office documents and systems and front office equipment . Moreover, knowing this information but failing to be professional in presenting the information will not convince customers to stay in the hotel. As a front office staff, you need to have the characteristics of being multi-skilled, service-oriented, system-oriented, tech savvy, multilingual and take actions towards grooming and problems.
Being enrolled in this course for free is such a big opportunity, however, I can’t get to ask some of my questions towards the topic since it is just recorded. Due to this, I feel it was incomplete even though it was full of information. That’s why, I browse for my questions on the internet. On the other hand, this course contributed a lot of information to my prior knowledge. Whenever I passed the short quizzes provided, I felt fulfilled because I was able to remember and gain those knowledge for 2 hours. I can use this information to share it to anyone who’s been curious about front office duties, front office systems, front office documents, hotel rooms information and front office equipment. Because of the certificate provided at the end of course, I can use it for my job applications to be able to convince HR managers that I’m skilled enough for the job offer.
Providing Front Office Services
Providing front office services consist of receiving, handling, processing, updating, changing or cancelling reservations and requires knowledge about the types of reservation, modes of payment, and reservation and computer management softwares. Also, you need to be familiarized with documenting amendments, providing accommodation, reception, and concierge services and evaluating front office financial activities. With this information, you can successfully accomplish your task as a front office staff. If you are aware how the duties need to be done in a certain situation, you can be eligible for promotion because of the expertise you’ve shown. Moreover, being able to perform these processes of reservation, accommodation and departure, you can ensure that a client will return to stay in the hotel. As a front office staff, it is your task to make sure that a customer feels secure with your service. It may be during pre-arrival, arrival, occupancy or departure stage.
Being enrolled in this course for free is such a big opportunity, however, I can’t get to ask some of my questions towards the topic since it is just recorded. Due to this, I feel it was incomplete even though it was full of information. That’s why, I browse for my questions on the internet. On the other hand, this course contributed a lot of information to my prior knowledge. Whenever I passed the short quizzes provided, I felt fulfilled because I was able to remember and gain those knowledge for 2 hours. I can use this information to share it to anyone who’s been curious about processing reservations, providing accommodation and evaluating front office financial activities. Because of the certificate provided at the end of course, I can use it for my job applications to be able to convince HR managers that I’m skilled enough for the job offer.